TX HHS Form 2314-C. Consumer Satisfaction Interview Consumer Directed Services Addendum

The TX HHS Form 2314-C, Consumer Satisfaction Interview: Consumer Directed Services Addendum, is a tool used to gauge consumer satisfaction with the services provided by their assigned Consumer Directed Services Agency (CDSA). This form helps resolve issues related to service delivery, financial management, and overall satisfaction.

This addendum requires consumers to provide feedback on various aspects of their CDS experience. Key features include questions about the CDSA's performance in providing assistance and delivering financial management services, as well as whether services are being delivered according to program authorization. The form also asks about problems managing attendants, reporting issues to the CDSA, and receiving quarterly reports from both the consumer and case manager.

The TX HHS Form 2314-C should be used by consumers who receive Consumer Directed Services (CDS) through a CDSA. This form is particularly useful when there are concerns about service delivery or financial management, and it helps ensure that issues are addressed in a timely manner. By completing this addendum, consumers can provide valuable feedback to their CDSA, which can lead to improved services and overall satisfaction.