TX HHS Form 2314-C. Consumer Satisfaction Interview Consumer Directed Services Addendum

The TX HHS Form 2314-C, Consumer Satisfaction Interview Consumer Directed Services Addendum, is a crucial tool for evaluating the effectiveness of consumer-directed services (CDS) in Texas. This form helps resolve issues related to CDS by gathering feedback from consumers on their satisfaction with the services provided by the Consumer Directed Services Agency (CDSA). The addendum is typically used in situations where consumers require assistance and financial management services, ensuring that their needs are met.

The form requires respondents to provide information about their satisfaction with the CDSA's provision of assistance and financial management services. Key features include questions on whether the services are being delivered according to program service authorizations, if problems have been reported to the CDSA, and if quarterly reports were received from the case manager. The follow-up actions specified in the form ensure that any concerns or issues are addressed promptly.

This addendum is essential for Texas Health and Human Services (HHS) to monitor the quality of CDS and make data-driven decisions to improve services. Key points to note include:

• The form is used to evaluate consumer satisfaction with CDSA-provided services.
• Respondents must provide information on their satisfaction with assistance and financial management services.
• The form requires follow-up actions if concerns or issues are reported.