DA Form 5184. Consumer Complaint

DA Form 5184, Consumer Complaint, serves as a platform for individuals to formally register complaints about products or services provided by entities under the Department of the Army. The form aids in addressing consumer concerns and improving the quality of services.

The form consists of sections for the complainant's contact information, details of the complaint, date and location of the incident, and space for a detailed description of the issue. Additionally, there may be sections for actions taken to address the complaint and the complainant's satisfaction with the resolution.

Important fields in this form include complainant details, a clear description of the issue, relevant dates and locations, and any supporting documents or evidence. Accurate completion of this form is essential for effective communication between the complainant and the relevant department, ensuring proper investigation and resolution of the complaint.

Application Example: A military family residing in government housing submits DA Form 5184 to report a persistent issue with plumbing, leading to frequent leaks and water damage. The form captures the details of the complaint, including photographic evidence, and prompts the housing management to take appropriate actions to address the issue.

No additional documents are typically required to complete this form, as it is designed to capture all relevant information within its sections.

There might be similar forms used for consumer complaints in different contexts, but DA Form 5184 is tailored for complaints related to Department of the Army services, setting it apart from other complaint forms.