TX HHS Form 2314. Satisfaction and Service Monitoring

The TX HHS Form 2314, Satisfaction and Service Monitoring, is a crucial tool for ensuring the quality of services provided to individuals. This form helps identify areas where services may not be meeting an individual's needs, allowing for prompt adjustments and improvements. It is typically used in situations where ongoing monitoring and evaluation are necessary, such as with long-term care programs or home-delivered meal services.

The form requires important information about the individual's satisfaction with services, including their overall satisfaction, reasons for contact, and any complaints or issues they may have. Additionally, it asks about the type of service being provided, whether it is meeting the individual's needs, and if additional services are required. The form also includes sections for monitoring reminders, emergency response services, and changes requested at this monitoring contact.

Key features of the form include the requirement to report any problems or issues to the contracted provider via Form 2067, Case Information, to be resolved. Overall satisfaction with the program is also assessed using a rating scale from Outstanding to Poor. By completing this form, service providers can ensure that they are meeting the needs of individuals and providing high-quality services.

• The TX HHS Form 2314 is used for ongoing monitoring and evaluation of services provided to individuals.
• The form requires information about individual satisfaction with services, including reasons for contact and complaints.
• The form includes sections for monitoring reminders, emergency response services, and changes requested at this monitoring contact.