TX HHS Form 2014. CMPAS Provider Standards

The TX HHS Form 2014 CMPAS Provider Standards is a crucial document for provider agencies in the Consumer Managed Personal Attendant Services (CMPAS) program. This form helps ensure that complaints are properly investigated and resolved, promoting transparency and accountability within the program.

This standard requires provider agencies to maintain a log of complaints and make reviews accessible to contract specialists. The agency must also investigate and resolve all complaints within 30 days after receipt, providing documentation to each individual and legally authorized representative (LAR) before or at the time services begin. Key features include the requirement for timely complaint resolution, provision of complaint procedures to individuals, and notification of ongoing cases.

When completing this form, provider agencies must indicate whether complaints were received during the review period. If yes, they must complete a table listing any Texas Health and Human Services (HHS) individuals with complaints made during the review period. The agency must also provide documentation that all complaints were investigated and resolved in accordance with applicable licensure rules or within five workdays of receipt.

• Required: Maintaining a log of complaints, investigating and resolving complaints within 30 days, providing complaint procedures to individuals
• Situations: Used for CMPAS provider agencies to ensure transparency and accountability in the Consumer Managed Personal Attendant Services program