TX HHS Form 2014. CMPAS Provider Standards

The TX HHS Form 2014 CMPAS Provider Standards is a crucial document issued by the Texas Health and Human Services (HHS) to govern the Consumer Managed Personal Attendant Services (CMPAS) provider agencies. The form outlines the standards for complaint management, ensuring that providers maintain a log of complaints and make reviews accessible to contract specialists.

The form's Standard 10 focuses on the investigation and resolution of complaints received during the review period. Providers are required to document their efforts in investigating and resolving complaints within 30 days or less after receipt. Additionally, providers must inform individuals and legally authorized representatives (LARs) about complaint procedures, the Consumer Rights and Services (CRS) hotline, and the availability of the hotline for filing complaints.

The TX HHS Form 2014 CMPAS Provider Standards serves as a vital tool for ensuring compliance with Texas Administrative Code (TAC), Title 40, Part 1, Chapter 49, and §49.309(c). By following these standards, provider agencies can demonstrate their commitment to transparency, accountability, and quality service delivery to the individuals they serve.