Form OA 411. Consumer Complaint Against a Passenger/Property Carrier - Virginia

Form OA 411 - Consumer Complaint Against a Passenger/Property Carrier is used by individuals to file a complaint against a provider of passenger or property transportation. This form is essential for ensuring accountability and addressing issues related to carrier services within Virginia.

The parties involved are the individual filing the complaint and the Virginia Department of Motor Vehicles. The form consists of sections for complainant details, information about the carrier being complained against, details of the complaint, and any supporting documentation.

Key fields include complainant information, details about the carrier, a description of the complaint, and any evidence or supporting documents. Providing accurate and thorough information is essential for proper investigation and resolution.

An example scenario is a passenger who experienced an issue with a taxi service, such as overcharging or rude behavior from the driver. Filling out this form enables individuals to voice their concerns and seek a resolution.

No additional documents are typically required for this form, but including any relevant evidence or documents can help substantiate the complaint. Related forms might involve complaints against carriers for specific services or incidents.